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© 2023 The Little Extras

Terms  |  Privacy

Terms 

Please understand that payment of your deposit signifies acceptance of the following terms and conditions. 

 

Please take the time to read and understand the following terms before making your initial payment.

Payment

50% of payment is to be paid before design work is started. The remaining balance is to be paid prior to items are ready for print. 

Orders under £200 will be taken in full. No orders will be sent to print, nor shipped before payment has been made in its entirety.

Order Cancellation

Your 50% payment is a non-refundable fee which covers all design work. Should you decide to cancel an order once design work has been undertaken, refunds of this deposit are at the discretion of The Little Extras. Orders that have already been sent to print are non-refundable.

Proof Approval

The Little Extras provides a digital copy and three free rounds of proof revisions, for bespoke, if further proofs are required after this time there is a charge of £20 per proof. For Semi-custom design suites, TLE provides a digital copy and one round of proof revisions.

 

Once first proofs have been completed, any major changes to design – for example choosing a different suite – will be counted as a separate project, and work for these additional proofs will be charged at an hourly rate of £50 per hour.

 

Final proofs for print are sent to you via a pdf, using the wording and design structuring that we will have discussed and the information you have provided.

 

Please note that you are responsible for checking your proofs before approving them and this includes the layout, wording, spelling and grammar. You are also responsible for checking that the details and numbers ordered, in your final invoice are correct.

 

We suggest that you also have a friend or family member check your proofs and that you both view these online and print them using the ‘actual size’ option on your printer to ensure you are happy with the size of all type.

 

If designs are approved and signed off with typos or errors and subsequently printed, The Little Extras Stationery will not take responsibility for these errors. If replacements are required after approval of the final proof, they will be charged for in full.

We will always print as per the proof that you have approved. Unless The Little Extras Stationery deviates from your approved proof, a refund or reprint will not be offered.

Print & Colour

Computer monitors and web browsers vary greatly, and the colours used in the PDF proofs of your stationery may appear differently in person, once they have been foiled or digitally printed. Proofs printed and checked on a home printer will are not guaranteed to be an accurate representation of items printed on a professional press.

 

All printing may have an allowable variation of 3mm, this is print industry standard. Printing may occur in-house, or by one of our trusted print partners. Large scale items such as table plans are always printed externally. Please note that the colour of externally printed items may differ slightly to that of the stationery produced in house.

If reprints and/or extra invitations of digitally printed items are required at a later date, The Little Extras Stationery cannot guarantee exact colour matching to previous print runs, this is due to print press calibration.

Calligraphy Mirrors

All Calligraphy mirrors are created by hand. This means that irregularities and variations may occur in the end result.

 

Once calligraphy elements have been received by the client any discrepancies must be highlighted within three days. Any additions or changes required due to client omissions or errors will be liable to a £20 set up fee.

Samples

Samples are sent as a means for the customer to see the quality of the products we offer only. Due to all the variables in design and print, we cannot guarantee that your order will replicate a sample previously received. Any samples requested will be charged at £10.

Time Scales

Once we have received your order information and deposit, we aim to get your first design proofs to you within one week. However, this cannot be guaranteed.

 

Once the final proof has been approved, your hand or digital printed and assembled stationery will be delivered within 2-6 weeks – we will give you a better estimate at the time of your order as this is dependent on your order and one of our trusted print partners.

 

We make every effort to ensure that your order is processed and sent as quickly as possible. Unfortunately, these timings may change due to circumstances beyond our control, but we will always keep you updated on your order.

Packaging

The Little Extras Stationery makes every effort to use recycled materials to package deliveries. While it is not the most visual of packaging, it is good for the environment which is of utmost importance. Where possible we also use paper and paper tape instead of plastic. 

Delivery

We send all orders either via recorded delivery or courier. These parcels are insured to the full value of the contents, however, The Little Extras Stationery is not responsible for any delivery issues caused by client error – including any incorrect delivery addresses supplied by the client, or deliveries signed for by neighbours and/or left in ‘safe spaces’. Please ensure someone will be able to sign for your package.

International Delivery

The Little Extras Stationery cannot be held responsible for delays caused by international carriers, nor are we liable for any customs fees or import duties. Please note that international deliveries may exceed the expected delivery time.

Ownership

All stationery, artwork and designs are the copyright of The Little Extras Stationery. All rights reserved and they may not be reproduced in any form without the prior written permission of The Little Extras Stationery. Any improper or illegal use of the stationery, artwork or designs will be pursued.

Credits & Promotion

The Little Extras Stationery reserve the right to include photos of final invitations and other designed goods in their portfolio including photos shared on social media and copies in sample packs. If you do not want photos of your stationery to be shared please do let us know.

Problems with your order

Please check all stationery upon receipt. Although extremely rare, any damage or miscounted stationery must be highlighted within two days of deliver